Notify us
Contact customer care within 14 days of receiving your online order.
Customer care
Returns &
Refunds
We want you to feel confident when shopping with McLANEE. If your purchase is not quite right, our team is here to guide you.
Prepare your return
Return the item in its original condition with its packaging and proof of purchase.
Receive your refund
Approved refunds are issued to the original payment method.
A clear and considered returns process.
You may notify us that you wish to return an online order within 14 days of receiving it. After notifying us, you should return the item within the following 14 days.
Returned products should be unused, in their original condition and accompanied by all original packaging, labels and proof of purchase.
Once your return has been received and inspected, we will contact you to confirm whether the refund has been approved.
How to make a return
Follow these simple steps.
Contact our team
Contact customer care with your name, order number and the reason for your return.
enquiry@awseurope.co.ukReceive instructions
Our team will confirm the return process and provide the information required to send your item back.
Pack your item
Place the unused product securely in its original packaging with all labels, accessories and supporting documents.
Return inspection
We will inspect the item after it arrives and notify you about the status of your refund.
Returns guidance
Frequently asked questions.
What condition must the item be in?
The item should be unused and returned in its original condition with all packaging, labels and accessories intact.
We may reduce a refund if the item has been used, damaged or handled beyond what is reasonably necessary to inspect it.
Can I send my return directly to the manufacturer?
No. All returns must first be arranged through McLANEE customer care. Please do not send items directly to a manufacturer or an unconfirmed address.
Do you offer exchanges?
We do not currently offer direct online exchanges. You may return an eligible item and place a separate order for your preferred product or colour.
What if my item arrives damaged or incorrect?
Inspect your order as soon as it arrives. If it is damaged, defective or incorrect, contact customer care promptly with your order number and clear photographs.
When will I receive my refund?
Once the returned item has been received and inspected, we will email you with the outcome.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time before the funds appear.
Is the original delivery charge refunded?
Where required, the cost of standard delivery will be included in the refund. Additional costs for an upgraded delivery service may not be refundable.
Do sale products have different rights?
Sale items remain subject to applicable consumer rights. Any additional promotional return terms will be stated when the offer is made.
Need to arrange a return?