Delivery and returns

At McLanee, we want your shopping experience to be smooth from checkout to unboxing. Below you’ll find everything you need to know about delivery, tracking, returns and exchanges.

Delivery

Processing Times

• Orders placed Mon–Fri before 2pm: usually dispatched the same day.

• Orders after 2pm, weekends & public holidays: dispatched the next working day.

• You’ll receive a dispatch confirmation with tracking as soon as your order leaves our warehouse.

UK Delivery Options

• Standard (2–4 working days) — £3.99 (Free on orders over £50)  

• Express (1–2 working days) — £5.99

• Next Working Day — £6.99 (order by 2pm)

Remote areas may take longer. Working days exclude weekends and UK public holidays.

International Delivery

We ship worldwide with trusted carriers.

• Europe: from £14.99, 4–7 working days

• Rest of World: from £24.99, 5–10 working days
  Customs, duties and taxes may apply in the destination country and are the responsibility of the recipient.

Order Tracking

Your tracking link will be emailed once your parcel is scanned by the carrier. If it hasn’t arrived within the timeframes above, please contact our team at [info@mclanee.uk] with your order number.

Address Changes & Delivery Issues

• Need to correct an address? Contact us ASAP after ordering—changes aren’t guaranteed once an order is processed.

• If a delivery attempt fails or a parcel is returned to us due to an incorrect address, we’ll arrange a re-delivery (additional postage may apply).

Returns & Exchanges

We hope you love your McLanee purchase, but if it’s not quite right, returning is easy.

Return Window

• 30-day returns from the delivery date for a refund or exchange.

• Items must be unused, with all tags/labels attached, and in original packaging.

For orders placed online, you also have a 14-day cancellation period from the day after delivery to let us know you wish to cancel. Please return the goods within the following 14 days.

What Can’t Be Returned

• Personalised or monogrammed items

• Gift cards

• Items showing signs of wear, damage, stains, perfume/makeup transfer, or missing components

Faulty or Damaged Items

If you believe your item is faulty or arrived damaged, contact us within 7 days of receipt with photos and your order number. We’ll organise a replacement or refund in line with UK consumer protections.

How to Start a Return

1. Email [info@mclanee.uk] ] with your order number, item(s) and reason.

2. We’ll reply with a Return Authorisation and instructions.

3. Pack your item securely. Include your RA number inside the parcel.

4. Send to:
   McLanee Returns
   •Gemini Business Park
   Leeds LS7 3JB, UK
   

Return Postage

• UK returns: £3.99 deducted from your refund if you use our prepaid label, or use your own courier.

• International returns: return shipping at your cost unless the item is faulty.

• Original shipping fees are non-refundable unless we made an error.

Exchanges

Want a different colour or style? Request an exchange in your email. We’ll reserve the replacement (subject to stock) and ship it once your return is received and approved. If unavailable, we’ll process a refund.

Refunds

• Once approved, refunds are issued to your original payment method within 3–5 working days.

• Your bank or card provider may take an additional 2–5 working days to show the funds.

Gifts

If you received an item as a gift, we can issue a gift credit to the original purchaser’s account or arrange an exchange. Please include the order number where possible.

Packaging & Condition Guidelines

To help us process your return quickly:

• Use the original packaging where possible.

• Keep dust bags, straps, tags, authenticity cards and any accessories together.

• Do not apply tape or labels directly to branded boxes.

Order Cancellations

Changed your mind? If your order hasn’t been dispatched, contact us quickly and we’ll try to cancel it. If it’s already on the way, please follow the returns process above.

Need Help?

Our support team is here to help with sizing, delivery updates, returns and anything else.

• Email: [info@mclanee.uk]

• Hours: Mon–Fri, 9:00–17:00 (UK time)

• Response time: within 1 working day

Quick FAQs

When will my order ship?
Orders placed before 2pm (Mon–Fri) usually ship the same day.

Do you offer free UK delivery?
Yes—free Standard delivery on orders over £50.  

How long do refunds take?
Typically 3–5 working days after we approve your return, plus your bank’s processing time.

Can I return a sale item?
Yes, unless marked Final Sale in the product description.

Will I pay customs on international orders?
Your country may charge import duties/taxes. Any such fees are paid by the recipient.