FAQ

What materials are Mclanee handbags made from?

Our handbags are crafted from the finest materials, including high-quality leather, durable canvas, and premium vegan leather options. Each design is carefully selected to ensure style, durability, and luxury.

How do I care for my Mclanee handbag?

To keep your Mclanee handbag looking its best, we recommend:

Keeping it away from direct sunlight and moisture.
Using a leather conditioner for leather bags to maintain softness and prevent drying.
Wiping down canvas bags with a damp cloth to remove any dirt or stains.
Storing your handbag in a dust bag when not in use.

How can I place an order?

Simply browse our collection and add your favourite handbag to your shopping cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete payment. You’ll receive a confirmation email with your order details.

Can I change or cancel my order after it’s been placed?

Once an order is confirmed, we aim to process and ship it as quickly as possible. Unfortunately, we are unable to make changes or cancel orders after they have been placed. If you have any concerns, please contact us as soon as possible.

What should I do if I receive a damaged or defective handbag?

We apologise for any inconvenience caused. If you receive a damaged or defective product, please contact our customer support team at enquiry@awseurope.co.uk with your order number and photos of the issue. We will arrange for a return or exchange as quickly as possible.

Do you offer Cash on Delivery (COD)?

No, Cash on Delivery is currently not available. All orders must be prepaid using the payment methods available at checkout.

Are McLanee handbags lightweight?

Yes. McLanee handbags are designed to be lightweight while maintaining structure and durability, making them comfortable for all-day use.

Do the bags have multiple compartments?

Most McLanee handbags feature multiple compartments, including zip pockets and slip pockets, to help you stay organized.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or wrong product, please contact our customer support within 24–48 hours of delivery with photos, and we will assist you promptly.

Do you offer discounts or promotions?

Yes. McLanee runs seasonal sales, special promotions, and exclusive online offers. Subscribe to our newsletter or follow us on social media to stay updated.